This page together with our Privacy Policy and our Cookie Policy sets out the terms and conditions (Terms) on which you place an order (Order) through our website www.wildandbrie.uk (Website).


Please read these Terms carefully and make sure that you understand them before confirming your acceptance.


By accessing the Website and placing an Order through it, you are agreeing to be bound by these Terms.


We reserve the right to change the Terms from time to time by changing them on this page. We advise you to print a copy of these Terms for future reference.


1. About us


1.1 Who we are. We are Wild & Brie (we, us).


1.2 How to contact us. You can contact us by telephoning our customer service team at 07760 994069 or by emailing us at info@wildandbrie.uk.


1.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your Order.


2. About you


2.1 Who you are. By placing an Order through the Website, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old or, if you are ordering on behalf of a business, that you have authority to bind the business on whose behalf you are submitting the Order.


3. Our contract with you


3.1 The service we will provide. We will provide a service for you to place an Order with us (W&B) for a graze product on the Website (Service). As part of the Service we will process all payments relating to the Order and, where required, liaise with W&B on your behalf in accordance with these Terms. We warrant that the Service will be provided by us using reasonable care and skill.


3.2 Accessing our Service. We provide access to the Service on a temporary basis, and we reserve the right to withdraw or amend the Service without notice. We will not be liable if for any reason the Service is unavailable at any time or for any period.


3.3 Intellectual property rights. We own or are the licensee to the copyright and other intellectual property rights in the Service, including the Website and the materials (but excluding materials uploaded by W&B, such as photographs and graze descriptions) published on the Website.


4. Contract with W&B


4.1 Your contract with the W&B. The legal contract for the sale of graze products purchased via the Website (Contract of Sale) is between you and W&B you place your Order with and such Contract of Sale shall comprise these Terms, the Confirmation Email (see clause 5.3) and the description given on the Website for the graze product that is the subject of the Order, and you agree to be bound by all such provisions.


4.2 Our role in the contract between you and W&B. W&B who you place your Order with has instructed us as their agent to conclude the Contract of Sale with you and accept, refund and process all payments relating to the sale of their graze products via the Website. For the avoidance of doubt we are not party to any Contract of Sale. We have no control over, and accept no responsibility for, the making or delivery of the graze product, the information on the Website relating to the products or W&B, or the actions or omissions of W&B relating to the Contract of Sale.


5. Ordering.


5.1 Allergies. We have included information provided by W&B relating to the graze products on the Website. We try to accurately display all the ingredients and allergens present in each graze product which has been provided to us on behalf of W&B on the Website. However, if you have any concerns regarding allergens please contact us before you place your Order and we will forward your query to the relevant W&B employee and get back to you on their behalf as soon as possible.


5.2 Making an Order. Once you have selected the graze product you wish to order from W&B and provided all requested information, you may submit your Order by clicking the ‘place my order’ button.


5.3 How We will process your Order. Once we have received your Order, we will submit it to W&B and you will receive an order confirmation email to confirm that your Order has been received and is being processed. Unless otherwise stated, your Order must allow at least 3 clear working days (not including bank holidays) for the graze product (this means that if you want the graze product to be delivered on a Friday, you must submit your Order on Tuesday allowing the assembler Wednesday and Thursday to prepare your product).


5.4 If W&B cannot fulfil your Order. If W&B cannot fulfil your Order, we will inform you of this by email and will not charge you for the graze product. This might be because of unexpected limits on W&B’s resources, because they have identified an error in the price or description of the product or because W&B is unable to meet a delivery deadline you have specified.

5.5 Your Order number. If W&B accepts your Order, we will assign an order number to your Order and tell you what it is when the W&B accepts your Order. It will help us if you can tell us the order number whenever you contact us about your Order.


5.6 Amending or cancelling an Order. Once you have submitted your Order, you will not be entitled to cancel or amend your Order or to a refund of the price you have paid. However, should you wish to amend or cancel your Order you may contact us on info@wildandbrie.uk or 07760 994069.


6. Delivery


6.1 Delivery. Neither we nor the packer can guarantee that an Order will be delivered on the delivery date/within the time you have selected but W&B will do their best to ensure that the Order is delivered on time. Neither we nor the packer can accept any responsibility or liability arising from a late delivery of a graze product.


6.2 If you are not at home when the graze product is delivered. If no one is available at the delivery address to take delivery, W&B will leave the person you have instructed them to deliver the product to (the Recipient) a note about how to rearrange delivery or collection (if suitable). W&B will only hold a graze product until the end of its shelf life before disposing of it. If W&B disposes of a graze product because it has passed its shelf life, or W&B has otherwise been unable to deliver the product to you in accordance with this clause 7, you will not be entitled to a refund.


6.3 If delivery details provided are incorrect. Neither W&B nor the packer shall be liable for any delay or failure in delivery of the product that is caused by your failure to provide W&B with adequate delivery instructions or any other instructions that are relevant to the supply of the graze product.


7. Price and payment


7.1 Where to find the price for the graze product. The price of the product (which includes delivery costs) will be the price indicated on the Website when you placed your Order.


7.2 What happens if W&B got the price wrong on the Website. It is always possible that, despite our best efforts, some of the products may be incorrectly priced. If the products price at your Order date is wrong, we will contact you to confirm the correct price before W&B starts processing your Order.


7.3 When you must pay and how you must pay. Payment for all Orders must be made through the Website. Payment can be made by PayPal or Bank Transfer. You must pay for the product when submitting your Order.


8. Disclaimers


8.1 Graze product information. We try to accurately display the graze product names, descriptions, prices, ingredients, allergen warnings and other information. If you are in any doubt about allergy warnings, ingredients in a graze product or any other information relating to the product, you should contact our customer service team on 07760 994069 or info@wildandbrie.uk.


8.2 Graze products may vary slightly from their pictures. The images of the products on the Website are uploaded by us and are for illustrative purposes only. Your graze product may vary slightly from those images as each product is assembled. W&B cannot guarantee that the product that is delivered to the Recipient will be identical to the product in the photograph.


8.3 Graze product packaging may vary. The packaging of the product may vary. W&B will pack each product in a secure and hygienic manner.


9. Liability


9.1 General. To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of any part of the Service.


9.2 Service. The Service is provided “as is” and “as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.


9.3 Graze products. To the fullest extent permitted by applicable laws, and subject to clause 10.4, we disclaim all liability and responsibility relating to the products.


9.4 Exclusions. Nothing in these Terms shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law. Nothing in these Terms affects your statutory rights.


9.5 Limitation of liability. Subject to clause 10.3, our total liability to you in respect of all losses arising under or in connection with your use, or inability to use any part of the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise shall in no circumstances exceed the value of the Order or £100, whichever is the lower.


10. Termination


10.1 Reasons for which we can terminate with immediate effect. We may terminate or suspend your right to use the Service if we believe that you have breached any of your obligations under these Terms.


11. Feedback or Complaints


11.1 How to tell us about problems. If you are dissatisfied with any graze product or service provided by W&B please consider providing a rating and/or a review on the Website to reflect your experience.


11.2 Compensation. If you are dissatisfied with any graze product or service provided by W&B and wish to seek a refund or compensation, please let us know.


12. Reviews


12.1 General. Other than personally identifiable information, which is protected under the Data Protection Act 1998, any material you provide in connection with the Service will be considered non-confidential and non-proprietary and may be made viewable to the public on the Website. This will include any comments, feedback or ratings you submit in relation to W&B or a graze product.


12.2 Prohibited material. You are prohibited from submitting any comment, feedback or rating on a graze product or W&B that you Order from that:


12.2.1 is unlawful or fraudulent;


12.2.2 is unauthorised advertising;


12.2.3 contains viruses or other harmful programming;


12.2.4 contains any defamatory, obscene or offensive material;


12.2.5 promotes violence or discrimination; or


12.2.6 infringes the intellectual property rights of another person.


12.3 Our right to remove reviews. We reserve the right to remove any review, rating or feedback which breaches clause 13.2 above or is in any other way objectionable.


12.4 Relying on reviews of others. Reviews reflect the views and opinions of the reviewer only. We accept no responsibility for any reviews, ratings or feedback posted on the Website or the opinions expressed within them relating to W&B or graze product. Accordingly we accept no liability to any person arising from any reviews, including without limitation any mistakes, defamation, obscenity, omissions or falsehoods that you may encounter in any such materials.


12.5 Liability. You agree to indemnify us against any and all losses, damages and claims incurred by or made against us or any other third party in connection with any review, feedback or ratings you have posted or uploaded to the Website.


13. Other important terms


13.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these Terms to another organisation.


13.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing.


13.3 Nobody else has any rights under the contract between you and us. The contract under these Terms is between you and us. No other person shall have any rights to enforce any of these Terms.


13.4 If a court finds part of this contract illegal, the rest will continue in force. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


13.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking these Terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


13.6 Which laws apply to the contract between you and us and where you may bring legal proceedings. These terms are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.



Last updated: 25 August 2020